Call Us : +64 9-638 6545


Home  >>  About  >>  FAQ

Q. What time is the reception open?

A. Reception hours are: 8:00am – 1:00pm & 2:00pm – 8:00pm.

Q. What time is check-in and check-out?

A. You can check into your room at the hostel at 2pm but feel free to come by earlier if need be, your room won’t be ready but you can still make yourself at home around the hostel. Check-out is at 10am.

Q. Can I check in after 8.00pm?

A. Yes we do allow guests to check-in after the office closes. If you are checking in after 8.00pm you will need the code to enter the front door. When entering the door you will see a notice board which will have a letter with your name on it. Inside the letter you will find your room keys and directions to your room.

Q. What is the difference between Economy & Standard rooms?

A. Economy rooms are located on the ground floor and close to communal areas, so it can be a little noisier during busy times.
Standard rooms are on the 1st floor and are away from the communal areas.

Q. Can I store my bags?

A. We do have a storage cupboard for our guests. However, it only has limited space so we ask that you be reasonable about what you are wanting to store. The storage is free for guests for a small period of time. For a longer duration than 2 weeks, you will need to contact reception as fees may occur.

Q. Can I drink the tap water?

A. Yes, the water is perfectly safe to drink out of the tap.